Please note the fiber content of the yarn you are working with, and follow the applicable instructions:
Cotton or linen - Machine washable on cool cycle with pH neutral soap. Lay flat to dry.
Superwash Wool - Machine washable on cool cycle with pH neutral soap, though hand wash recommended. Lay flat to dry.
Wool and Wool blends - Handwash only in lukewarm water with pH neutral soap. Lay flat to dry.
Yarn can be exchanged within 45 days from when we contact you to pick it up (for curbside pickup) or from the day that we ship it for store credit only (less any shipping costs) as long as it is in its original condition (ball band in place). After this time period, yarn can no longer be returned. The buyer is responsible for all shipping charges. We advise insuring the package as store credit will be given only when the package reaches us. Contact info(at)averbforkeepingwarm(dot)com for a return authorization number.
Yarn that has been purchased on sale or as part of the Pro-Verbial Yarn and Fiber Club is a final sale and cannot be cancelled, exchanged for store credit, or returned for a refund.
If you would like to add-to-order, please click here to review the instructions. We cannot refund shipping charges.
If you would like to apply a discount code, please click here to review the instructions. We cannot refund discounts.
Packages ship Tuesday through Saturday via USPS. Once shipped, you will receive a confirmation email and tracking number. Please use the tracking number provided and contact the shipping carrier directly with any questions about transit and delivery.
Please select the insured option at checkout to ensure compensation for a lost package. Once the package has been picked up by the shipping carrier, we are not responsible for lost, stolen, or damaged packages. We do not offer refunds or credits for lost or stolen packages.
If you select an insured option and need to file a claim with USPS, we will provide you with any documentation needed to complete your claim. Packages are insured for the order total. If your package is stolen, you will need to contact your credit card company to receive any possible compensation.
Please note: If you choose the 6-7 business day option, we will ship your package within 6-7 business days of receiving your order. If you would like us to ship your package sooner, please choose the 3 or 4-5 business day option.
US orders $110.00 pre-tax and above:
Free - 6-7 business days, uninsured
$5 - 4-5 business days, insured
$12 - 3 business days, insured
US orders under $110.00 pre-tax:
$9.00 - 6-7 business days, uninsured
$11 - 4-5 business days, insured
$20 - 3 business days, insured
*For packages weighing 2 pounds plus, there will be additional shipping charges. Please contact us for a quote.
All international orders are shipped uninsured USPS First Class Parcel Post. We are not responsible for packages which are held in customs or lost. International orders may incur customs fees. We are not responsible for fees you may incur. International shipments can take two months to reach their destination. We caution against placing an order if you live outside the United States. At this time, we are unable to ship to the United Kingdom due to the complicated VAT situation.
To pick-up your order at our shop, when checking-out, under shipping method, choose Pick up at our Oakland store - 6328 San Pablo Ave.
You will receive an email when your order is ready. Orders placed Tuesday-Saturday are typically ready within 2-3 hours. To pick-up your order, come to the shop between 11am-3pm, Tuesday-Saturday. Knock on the front door and give us your name.
Pre-orders ship on the date listed on the product’s webpage. If you ordered additional items, all items will be shipped with your pre-order. If you would like those items shipped separately, please place two separate orders.